Terms of Service

Effective date: July 1, 2026  ·  Last updated: July 8, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and reception.ai ("reception.ai," "we," "us," or "our") governing your access to and use of the reception.ai website, dashboard, application programming interfaces, and related services (collectively, the "Service"). By creating an account, accessing, or using the Service in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Service.

1. Acceptance of Terms

By registering for an account or otherwise using the Service, you represent that you are at least 18 years of age, or the age of majority in your jurisdiction, and that you have the legal authority to enter into these Terms on behalf of yourself or the business entity you represent. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms, in which case "you" and "your" will refer to that entity.

2. Description of the Service

reception.ai provides a self-serve platform that enables businesses to configure and deploy an AI-powered voice receptionist. The Service allows Customers to select an industry template or generate a custom conversational flow, connect a telephone number, receive automated handling of inbound calls, and review call transcripts and booking records generated from those calls. The Service relies on third-party artificial intelligence, telephony, and voice-synthesis providers as described in Section 8.

We reserve the right to modify, suspend, or discontinue any part of the Service, with or without notice, and we will not be liable to you or any third party for any such modification, suspension, or discontinuation, except as required by applicable law.

3. Eligibility and Accounts

To use the Service, you must register for an account and provide accurate, current, and complete information. You are solely responsible for safeguarding your account credentials and for any activity that occurs under your account, whether or not authorized by you. You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.

4. Subscription Plans, Fees, and Billing

The Service is offered through the following subscription tiers, each billed on a recurring monthly basis unless otherwise agreed in writing:

• Solo — intended for a single business, subject to the business and usage limits described on our pricing page.
• Team — intended for accounts managing up to three (3) businesses.
• Agency — intended for accounts managing multiple client businesses, subject to fair-use limits described on our pricing page.

Subscription fees are billed in advance of each billing period and are exclusive of applicable taxes, which may be added to your invoice as required by law. Subscriptions automatically renew at the end of each billing period unless cancelled prior to the renewal date in accordance with Section 15. You authorize us, or our third-party payment processor, to charge your designated payment method for all applicable fees. Usage that exceeds the call-minute allowance included in your plan will be billed as overage in accordance with the rates published on our pricing page at the time such usage occurs.

We reserve the right to change our fees upon reasonable notice, which may be provided by posting updated pricing on our website or by direct communication. Continued use of the Service after a fee change takes effect constitutes your acceptance of the new fees.

5. Free Trials and Promotions

We may from time to time offer free trials or promotional pricing. Unless otherwise stated, a payment method may be required to activate a trial, and your subscription will automatically convert to a paid subscription at the end of the trial period unless you cancel before it ends.

6. Acceptable Use

You agree not to, and not to permit any third party to:

• use the Service for any unlawful, fraudulent, harassing, defamatory, or deceptive purpose;
• configure a voice agent to impersonate a real person without disclosure, or to solicit sensitive personal information (such as government identification numbers or full payment card numbers) from callers;
• use the Service to place unsolicited or robocall-style outbound communications in violation of applicable telemarketing or anti-spam laws;
• reverse engineer, decompile, or attempt to extract the source code of the Service, except where such restriction is prohibited by applicable law;
• interfere with or disrupt the integrity or performance of the Service or any third-party data contained therein;
• use the Service to develop a competing product or service; or
• circumvent any usage limits, rate limits, or access controls implemented within the Service.

We reserve the right to investigate suspected violations of this Section and to suspend or terminate accounts found to be in violation, in accordance with Section 16.

7. Customer Content and Call Data

"Customer Content" means any information you submit to the Service, including business information, website content, and configuration data. As between you and reception.ai, you retain all rights to your Customer Content. You grant reception.ai a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display Customer Content solely for the purpose of providing and improving the Service.

Call transcripts, caller-provided information, and booking records generated through your AI receptionist ("Call Data") are made available to you through the dashboard. You are solely responsible for ensuring that your use of Call Data, including any storage, retention, or disclosure thereof, complies with applicable data protection and privacy laws applicable to your business and your callers.

8. Third-Party Services and Integrations

The Service integrates with and relies upon third-party providers, including but not limited to providers of large language model inference, conversational voice AI, and telephony infrastructure. Your use of the Service constitutes your acknowledgment that such third-party providers process data on our behalf in order to deliver the Service. We do not control, and are not responsible for, the availability, accuracy, or performance of these third-party providers, and any outage, degradation, or change in a third-party provider's service may affect your use of the Service.

9. Telephony and Call Recording Compliance

Many jurisdictions require disclosure to callers when a call is being recorded, transcribed, or handled by an automated system. You are solely responsible for determining and complying with all such requirements applicable to your business, including any obligation to provide notice that callers are interacting with an artificial intelligence system. reception.ai provides tools to facilitate such disclosures but does not provide legal advice, and you should consult qualified counsel regarding your specific obligations.

10. Intellectual Property

The Service, including its software, design, templates, and underlying technology, is owned by reception.ai and its licensors and is protected by intellectual property laws. Except for the limited rights expressly granted to you under these Terms, no rights, title, or interest in the Service are transferred to you.

11. Confidentiality

Each party agrees to protect the other party's confidential information with the same degree of care it uses to protect its own confidential information of similar nature, and in no event less than reasonable care, and to use such confidential information solely in connection with the performance of its obligations under these Terms.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY AI-GENERATED OUTPUT, INCLUDING CALL RESPONSES OR TRANSCRIPTS, WILL BE ACCURATE OR COMPLETE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL RECEPTION.AI OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

14. Indemnification

You agree to indemnify, defend, and hold harmless reception.ai and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your use of the Service, your Customer Content, or your violation of these Terms or applicable law.

15. Term and Termination

These Terms remain in effect for as long as you use the Service. You may cancel your subscription at any time through your account settings; cancellation will take effect at the end of the then-current billing period. We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe you have violated these Terms, or for any other reason at our discretion, subject to any refund obligations described in our Refund Policy.

16. Suspension of Service

We may suspend your access to the Service immediately, without liability, if we reasonably believe such suspension is necessary to (a) prevent harm to the Service, other customers, or third parties, (b) comply with applicable law, or (c) address a suspected violation of Section 6.

17. Modifications to the Service

We may add, modify, or remove features of the Service at any time. We will make reasonable efforts to notify Customers of material changes that negatively affect core functionality of an active paid subscription.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of India, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms will first be attempted to be resolved through good-faith negotiation between the parties before either party initiates formal proceedings.

19. Force Majeure

Neither party will be liable for any failure or delay in performance under these Terms due to causes beyond its reasonable control, including acts of God, natural disaster, war, terrorism, labor disputes, internet or telecommunications failures, or failures of third-party providers described in Section 8.

20. Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

21. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms remain in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and reception.ai regarding the Service and supersede any prior agreements between the parties relating to the subject matter herein.

23. Changes to These Terms

We may revise these Terms from time to time. If we make material changes, we will provide reasonable notice, such as by posting the updated Terms on this page and updating the "Last updated" date above. Your continued use of the Service after such changes take effect constitutes your acceptance of the revised Terms.

24. Contact Information

Questions regarding these Terms may be directed to hello@imfbytes.com.